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SHIPPING & RETURNS

Shipping Policy

  • Global Shipping: We offer worldwide shipping for all our digital solutions and products.

  • Shipping Methods: Orders are typically shipped using standard shipping methods unless otherwise specified. Expedited shipping options may be available for certain products at an additional cost.

  • Delivery Time: Delivery times may vary depending on the shipping destination and the chosen shipping method. Estimated delivery times will be provided during the checkout process. Please note that delivery times are subject to change due to unforeseen circumstances such as customs delays or natural disasters.

  • Shipping Fees: Shipping fees are calculated based on the weight of the package, the shipping destination, and the chosen shipping method. Shipping fees will be displayed during the checkout process and must be paid in full before the order is shipped.

  • Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.

  • Customs and Duties: Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. Customers are responsible for paying any additional charges imposed by customs authorities.

  • Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders that are lost or delayed due to incorrect shipping information provided by the customer.

Return & Exchange Policy

Physical Products

Refunds may be issued for physical products (such as PPF DIY KIT) under the following conditions:

  1. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your order to request a refund or replacement. Proof of damage may be required.

  2. Incorrect Orders: If you receive the wrong product due to an error on our part, please contact us within 7 days of receiving your order to arrange for a refund or exchange.

  • Refund Process: To request a refund, please contact our customer service team with your order number and details of the issue. Refunds will be processed within 7-10 business days of receiving the returned product, if applicable.

  • Non-Refundable Shipping Fees: Please note that shipping fees are non-refundable, except in cases where the refund is due to an error on our part (e.g., defective or incorrect products).

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method for returning products to ensure safe and timely delivery.

 

 

Digital Solutions

  • Credits Refund Policy: Refunds for purchased credits are available upon request, subject to certain conditions. Customers may request a refund for unused credits within 30 days of the original purchase date. Refunds will be issued for the remaining balance of unused credits, minus any applicable transaction fees. Once a refund is processed, the corresponding credits will be deducted from the customer's account. 

  • Subscription Refund Policy: Subscriptions to our services are eligible for refunds under specific circumstances. Refunds for subscription fees are only provided if requested within 7 days of the subscription activation date. Refunds will be issued for the remaining unused portion of the subscription period. No refunds will be granted for subscription renewals or after the 7-day refund window has elapsed. Cancellation of a subscription does not automatically entitle the customer to a refund. Refunds are only granted if requested within the specified timeframe and according to the terms outlined herein.

  • Refund Process: To request a refund for credits or a subscription, customers must contact our customer service team and provide relevant details, such as the account username and transaction information. Refund requests are subject to review and approval by our team. Once approved, refunds will be processed within 7-10 business days using the original payment method whenever possible.

 

Exceptions: Refunds will not be provided for credits or subscriptions that have been used, expired, or otherwise utilized in accordance with our terms of service. Refunds will not include any discounts, promotional offers, or bonuses applied to the original purchase.

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